Storage Chingford Service Terms and Conditions
These Terms and Conditions set out the agreement between you and Storage Chingford for the provision of storage and related services, including removal and transport services where applicable. By booking, using or paying for any service provided by Storage Chingford, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or uses the services of Storage Chingford.
We, Us, Our means Storage Chingford, the provider of storage and related services.
Services means any storage, removal, transport, packing, loading, unloading or related services provided by us.
Goods means the items placed into our care, transported, stored or otherwise handled as part of our services.
Contract means the agreement between the Customer and Storage Chingford incorporating these Terms and Conditions.
2. Scope of Services
We provide secure storage services and, where requested, removal and transport services to and from our storage facilities. The precise scope of the services to be supplied will be set out in your booking confirmation or written quotation. Any additional services requested after the booking has been confirmed may be subject to extra charges and availability.
We reserve the right to refuse to provide services for any goods that are prohibited, dangerous, illegal or unsuitable for storage or transport under these Terms and Conditions or under applicable law.
3. Booking Process
All bookings for storage or removal services must be made in advance and are subject to availability. A booking may be made via our website, in writing or through any booking method we make available from time to time. Bookings are not confirmed until we have accepted your request and provided you with a written confirmation or booking reference.
When you make a booking, you confirm that all information you provide is accurate, complete and not misleading, including the nature, quantity and approximate value of the goods, as well as access details for any collection or delivery addresses. You must inform us as soon as possible if any details change.
We may require a minimum notice period for bookings, particularly for removal or transport services. The required notice period will be communicated to you at the time of booking. Same-day or short-notice bookings are subject to our discretion and may incur additional charges.
4. Quotations and Pricing
Any quotation we provide is based on the information you supply at the time of enquiry and is subject to these Terms and Conditions. Quotations are usually provided on a fixed-price basis for specified services, or on a time and materials basis where appropriate.
We reserve the right to adjust the quoted price if:
1. The information you supplied was incomplete or inaccurate.
2. The services required differ from those originally requested.
3. Access to the premises or goods is more difficult than anticipated.
4. There are delays outside our control that extend the time required to perform the services.
All prices are stated exclusive of any applicable taxes or statutory charges unless otherwise specified. Any such amounts will be added to your invoice at the prevailing rate when payable.
5. Payments and Deposits
We may require a deposit at the time of booking to secure your reservation. The amount and payment deadline for any deposit will be specified in your quotation or booking confirmation.
Unless otherwise agreed in writing, payment for storage services is due in advance for each storage period. Payment for removal or transport services is due on or before the date the services are performed. We may refuse to commence or continue services where payments or deposits are overdue.
We accept the payment methods notified to you at the time of booking. You are responsible for ensuring that any card or account used for payment is valid and has sufficient funds. If a payment fails or is reversed, you must make an alternative payment immediately and you will be responsible for any reasonable costs we incur as a result of the failed payment.
If you fail to pay any amount due under the Contract by the due date, we may charge interest on the overdue amount at the statutory rate and may suspend services, restrict access to your goods, or exercise any lien we may have under these Terms and Conditions or applicable law.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us notice in writing. The following cancellation terms will apply unless otherwise stated in your booking confirmation.
If you cancel more than a specified minimum number of days before the service date, any deposit paid may be refunded in full or in part, subject to any reasonable administrative charges. If you cancel within a shorter timeframe, some or all of your deposit may be non-refundable. The applicable timeframes and charges will be communicated to you at the time of booking, taking into account the type of service and any third party costs.
If you wish to change the date, time or scope of services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in an adjustment to the price. If we are unable to accommodate a requested change and you choose to cancel, the cancellation will be treated according to the terms above.
We may cancel the Contract or any service at any time by giving you reasonable notice if:
1. You fail to make any payment when due.
2. You materially breach these Terms and Conditions.
3. We reasonably believe that providing the services would be unsafe, unlawful or unsuitable.
In such cases, we will refund any sums you have paid for services not yet provided, less any reasonable costs or losses incurred by us as a result of your actions.
7. Customer Responsibilities
You are responsible for ensuring that the goods are adequately packed, labelled and prepared for storage or transport, unless you have specifically booked and paid for our packing services. We will not be responsible for damage caused by inadequate or defective packing carried out by you or on your behalf.
You must ensure that we have suitable access to any premises where we are to collect or deliver goods, including parking facilities and any necessary permissions. You are responsible for any parking charges or penalties incurred as a result of providing the services at your request.
You must not store or request us to handle any goods that are prohibited under these Terms and Conditions or under applicable law. Prohibited goods include, without limitation, items that are illegal, explosive, flammable, perishable, toxic, hazardous, contaminated, infested or likely to cause damage to property or harm to persons.
8. Waste and Environmental Regulations
You must not place any waste, rubbish or unwanted items into storage unless this has been expressly agreed with us in advance and is lawful under applicable regulations. We are not a waste disposal facility and will not accept general household, commercial or hazardous waste for storage.
Any disposal of unwanted items as part of a removal or clearance service must be agreed in writing before the service date. Where we agree to remove items for disposal, we will do so in accordance with applicable waste and environmental regulations. Additional charges may apply for collection, transport and lawful disposal.
You remain responsible for ensuring that any items presented for disposal are not hazardous or subject to special handling requirements, unless you have specifically informed us of their nature and we have agreed in writing to handle them. We reserve the right to refuse to remove or dispose of any items which we consider unsafe, unlawful or inappropriate.
If you leave waste, prohibited items or hazardous materials in your storage space or amongst goods we are transporting, you will be responsible for any costs, fines, penalties, cleaning or remediation required as a result, as well as any damage caused to our property, vehicles, staff or third parties.
9. Storage Conditions and Access
Storage is provided in facilities selected by us. We will take reasonable steps to keep the facilities secure and maintain them in a suitable condition for general storage. However, you acknowledge that no storage facility can be completely immune from risks such as theft, fire, flooding, vermin or other unforeseen events.
Access arrangements to stored goods will be set out in your storage agreement or booking confirmation. Access may be subject to prior appointment, identification checks and current account status. We may restrict access to stored goods where payments are overdue or where we reasonably believe that such access may pose a security, safety or legal risk.
You must comply with all facility rules notified to you from time to time, including rules regarding health and safety, conduct on the premises and any restrictions on types of goods that may be brought into the facility.
10. Our Liability
We will exercise reasonable care and skill in providing the services. However, our liability to you is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
We will not be liable for any loss or damage arising from:
1. Your failure to comply with these Terms and Conditions.
2. Inadequate or defective packing where we did not provide the packing service.
3. Inherent defects or vulnerabilities in the goods, including wear and tear, deterioration, leakage or fragility.
4. Events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, industrial disputes, acts of terrorism, or interruptions to utilities.
Unless otherwise agreed in writing or required by law, our total liability for loss of or damage to your goods, or for any other loss arising from the services, shall be limited to a reasonable amount having regard to the nature, condition and value of the goods and the service charges paid. You are responsible for arranging any additional insurance you may require for your goods.
We will not be liable for loss of profits, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, whether arising in contract, tort or otherwise, even if foreseeable.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
11. Customer Indemnity
You agree to indemnify and hold us harmless from and against any claims, losses, damages, costs or expenses (including reasonable legal fees) arising out of or in connection with:
1. Your breach of these Terms and Conditions.
2. Any inaccurate information you provide.
3. The nature or condition of your goods, including prohibited or hazardous items.
4. Any damage or injury caused by you or anyone acting on your behalf while on our premises or in connection with the services.
12. Lien and Right of Sale
We have a lien over your goods for all amounts due and unpaid under the Contract. This means we may retain possession of the goods until all unpaid charges, interest and costs have been settled in full.
If payment remains outstanding for a prolonged period after we have given you reasonable notice, we may, as a last resort and in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover the amounts due and our reasonable costs of sale or disposal. Any surplus proceeds will be held for you, but we will not be liable for any loss arising from such sale or disposal where we have acted reasonably.
13. Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, providing full details of your concern and any supporting evidence. We will investigate your complaint and aim to respond within a reasonable time. Making a complaint does not suspend your obligation to pay any amounts due under the Contract.
14. Privacy and Data Protection
We will handle any personal data we collect from you in connection with our services in accordance with applicable data protection laws. We will use your personal data to manage your booking, provide the services, process payments, maintain records, and communicate with you about your account and our services.
We may retain records relating to your contract and services for a reasonable period after the end of the contract for legal, accounting and operational purposes.
15. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. Any changes will not affect contracts already in place unless required by law or agreed with you. The version of the Terms and Conditions that applies to your contract will be the version in force at the time your booking is confirmed, unless we notify you of a change and you continue to use our services.
16. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, statements or representations, whether written or oral, relating to the same subject matter.
By proceeding with your booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
